Cannot Restore to Factory Defaults

elpida
elpida Member Posts: 1 New User

well i have a big problem,

 

just bought an acer laptop today running windows 8 (pre-installed). i was trying to download some software, and they were conflicting, so i thought that it would be best to use systerm restore.

 

well system restore was stuck for 30 minutes in "system restore initializing" phase.

 

and now it s still stuck for 30 minutes in "restoring registry".

 

i contacted acer in the first 20 minutes and they told me to wait a full 45 minutes before turning off. they also told me that it s not advisable to turn off my computer but after 45 minutes i should do it. 

i m afraid however, that something will happen to my laptop if i interrupt the restore process.

please tell me what to do.

 

I just bought the laptop today!!

 

help!

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    If the system does not complete the restore, you can try restoring it using recovery media. It can be ordered online at http://store.acer.com, or by contacting your local technical support for Acer.

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