factory restore problems

edward5
edward5 Member Posts: 1 New User

acer aspire E15.  Did factory restore. Took several hours then  stated all info saved -new features added-we"ll be ready soon.  after some time it states Lets start and then the screen goes blank and when you push the start button it keeps returning to "all info saved" etc,etc.  How do I get things working again

Answers

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    It sounds like it was pretty close to getting back into Windows, I might try rebooting the device.

     

    The main concern is that a recovery shouldn't take 7 hours, it should be 1.5 or so tops so that might indicate a HDD issue if the reasons you were recoverying was due to sluggishness, freezing, crashing or blue screens.


    Cory