Acer Aspire SW5-012 wont unlock / "unsleep" !

Tlesjak22
Tlesjak22 Member Posts: 1 New User

Dear all,

 

 

I have purchased Acer in december 2015. Its the Aspire SW5-012 edition with Windows 10 home - updated.

 

The problem occurs when tablet goes to "sleep". When I want to take it up, I:

 

1. Press the unlock button at the side - and get a black luminated screen. Pressing anything will not work as in some seconds the tablet goes back to sleep.

2. Press and hold the unlock button at the side and I get a "half background" screen mentioning "slide down to shut your pc". Whatever I do, even sliding it down or up, will not work and the tablet will go back to sleep.

 

The only thing I can do to get the tablet running is holding the "unlock" button down for some time so that the tablet reboots. Then it works, however when it goes to sleep, the above mentioned problem occurs again.

 

Please help!

 

 

Thank you

Answers