B1-710 says it's connected to my wifi network but really isn't.

jesskdale
jesskdale Member Posts: 2 New User

Date/time incorrect. Can't download anything. Little wifi symbol at top of screen is lit up, but it almost looks like it has a moving lightning bolt within it. Would appreciate any help.

 

Tried disabling wifi, powering down, powering up, and re-enabling.

Still says it's connected to my network, yet can't get online. 

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    Have you tried resetting your modem and router, or tried connecting on a different network? Does your tablet prompt you to enter your network security key?

  • jesskdale
    jesskdale Member Posts: 2 New User

    I have reset the modem and router. No change.

    I haven't signed in to another network -- I could try taking it to McDonalds or Starbucks ...

    It does not ask me sign in to my home network each time it connects.  It just connects.

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    I suggest trying it at a Starbucks or McDonalds just to make sure the wireless card and antenna are working.

     

    Do you have your wireless network secured? If so, have you tried removing the security and testing it?

     

    What model router are you using?