My Aspire V3-571 has stopped connecting to my printer. it thinks its offline when its not

NannaJill
NannaJill Member Posts: 3 New User

My laptop has stopped recognising my printer. I connect using the usb port wired to the printer. it has always worked fine but now it thinks the printer is offline when its not. Any ideas?

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,310 Trailblazer

    Hello,

     

    Have you tried this:

    1. Disconnect the printer from the laptop
    2. Uninstall the program/driver
    3. Restart your laptop
    4. Reinstall the program/driver

    Could you give me the brand and the exact model of your printer?

    France
  • NannaJill
    NannaJill Member Posts: 3 New User

    Hi

    The printer is a HP deskjet 2510.

     

    I haven't tried uninstalling and re-installing the driver but at the moment i have a bigger problem.

     

    I keep getting an error message: program ATL100.DLL is missing try reinstalling etc. Is it safe to use one of the fixes available? Non of them seem to be verifiable. but the problem can cause critical errors and I am already having problems with start up.

     

    Sorry i know this is a different issue - or maybe its all part of the same problem?

     

    Thanks

    Jill

  • laurent_14
    laurent_14 ACE Posts: 10,310 Trailblazer

    McAfee installed?

    France
  • NannaJill
    NannaJill Member Posts: 3 New User

    Not Mcafee - Avast

     

  • laurent_14
    laurent_14 ACE Posts: 10,310 Trailblazer

    Hello,

     

    I would try this fix it.

    France