Why is volume control on my iconia a3-a20 tablet stop working.

Bigdaddy3436
Bigdaddy3436 Member Posts: 4 New User

I have a Iconia A3-A20 tablet I bought last August. The volume control suddenly stop working a few days ago. When I press the volume + or - button nothing happens. I still have sound though. I had to download a volume control app to control the volume. So now I cannot take screenshots because the volume control buttons don't work. Does anyone have any ideal why this is happening?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    have you already tried to shutdown and power on your device again? (reboot)

     

    i would try also a factory reset if this doesn't work, but backup your personal data first:

    settings/backup&reset - factory data reset

    I'm not an Acer employee.
  • Bigdaddy3436
    Bigdaddy3436 Member Posts: 4 New User

    Yes, I shut it down and reboot it. No change. If I reset my tablet, will I need to reinstale my apps that I downloaded? Also, will this effect data on my Sdcard? Should I remove the sdcard first?  Another thing, if I have a problem with my main google account sign in. Would that effect accessing updates? 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    this doesn't affect your SD card but you will need to re-install your applications; being unable to sync to your google account will not let you re-install application from google play and re-download your personal data.

    I'm not an Acer employee.
  • Bigdaddy3436
    Bigdaddy3436 Member Posts: 4 New User

    I did a factory reset, but the volume buttons and the screenshot capabilities works when ever it feels like, like 1 in 20 attempt. I know its not a software issue because the volume app I downloaded works well in controlling the volume. I think it's a hardware issues with the volume button its self. It's still under warranty, so I might take it in.