Windows 10 driver for al2002w

Gabbagul

I'm using an AL2002W monitor with my 32-bit computer.  It's connected from a DisplayPort output to an adapter to the DVI-D input of the monitor.  The monitor blanks out intermittantly, often enough that it's causing programs to be unusable at times.  Sometimes the issue will blink on and off for about a second at a time, and sometimes it will remain off for several seconds.  By "off", I don't mean the monitor is powering off, it's merely losing all visuals.  Looking up my display and adapter settings in Windows 10, I can see that my monitor is not being recognized, it's simply called a "Generic PnP display", and the refresh rates is at 59 Hertz.  I have switched it to 60 multiple times, but it keeps reverting back to 59.  I would like to know where I can get a driver for the monitor, as the only one listed through Acer is for Vista (64 and 32-bit versions), and I would rather not try that if there is something newer or closer to Windows 10 compatability.  Any help with my situation would be very appreciated, thank you for your time.

 

P.S.  Also, I would like to be able to tweak my on-screen display settings somewhat, to see if something is operating just outside of recommended ranges, possibly, except that any manual I've found online for the AL2002W shows a slightly different front panel button arrangment than mine, and it complicates navigating the OSD.  My button layout is:  Page symbol(possibly menu?), Down arrow, Negative symbol, Positive symbol/Auto, and Power symbol.

Gabbagul

My DVI-D to DisplayPort cable arrived much sooner than anticipated, and has solved my intermittent loss of visuals.  I haven't yet checked the 59 Hz solution you've suggested, but as the monitor appears to be working just fine, I suspect the DVI-D to DisplayPort adapter I was using previously was the culprit, perhaps it wasn't shielded well and was getting interference or something.  Anyway, thank you very mcuh for your time and effort, and feel free to mark this thread as solved.

Blayn-Acer

We do not have a Windows 10 driver for this monitor. It should be able to display correctly with the Windows 10 pnp driver. Do you have another computer you can try the monitor on to make sure it is not a video card setting? I see in your original post that you are using a DP to DVI-D adapter. If you connect the system without this adapter, do you experience the same problems? 

Gabbagul

I have used the monitor with another computer for years.  I have now connected the monitor to the computer using it's basic VGA cable, and it works fine.  However, this is not an ideal situation for me, in the slightest.  My next step, I suppose, is to order a DisplayPort to DVI-D cable, to forego having to use the adapter, to see if the problem is solved that way.

 

Can you respond to my earlier comments regarding the computer continually switching back to 59 Hz and only being recognized as a Generic PnP?  Also, can you direct me toward an owner's manual that uses the front panel button configuration I listed above, please?  Navigating the monitor's on-screen display is less than user-friendly without the correct instructions for use.

 

Thank you for your time and consideration.

Blayn-Acer

I am attaching images that show the information I have on your button layout. The monitor is recognizing as a generic PNP monitor, because it is using the Windows 10 driver. We do not have plans on posting a Win 10 driver for this monitor, so it will need to use the PNP driver.

 

In regards to why it is reverting to 59 Hz, I am really not sure. When I googled the issue, I found several topics on why that would happen, but couldn't determine exactly which one may be most related to your issue. It could be something to do with the adapter, or just the way the Win 10 driver is.  Does that happen on another computer without the adapter?

 

Gabbagul

Thank you very much for the timely response.  The front panel display information alone I'm sure will be very useful to me during the life of the monitor in the future, so that's very appreciated.  I'll check to see if it's still reverting to 59 HZ now that I'm connected through the VGA connection.  If it does, I'll also connectit to another computer and see if it does the same thing.  I've also ordered a new cable, DisplayPort to DVI-D, but it's not scheduled to arrive for a month or so.  As soon as I try both things, I'll respond with my results.  Again, thank you very much for your time and effort with my issue.

Gabbagul

My DVI-D to DisplayPort cable arrived much sooner than anticipated, and has solved my intermittent loss of visuals.  I haven't yet checked the 59 Hz solution you've suggested, but as the monitor appears to be working just fine, I suspect the DVI-D to DisplayPort adapter I was using previously was the culprit, perhaps it wasn't shielded well and was getting interference or something.  Anyway, thank you very mcuh for your time and effort, and feel free to mark this thread as solved.