keyboard and mouse slow / unresponsive

juliavaldez

m boad and mouse are slow and sometimes completely unresponsive. i am typing this out without checking to show ou ho some keys wont work then later are ok again. its not a dirt issue. i have also read the previous topic on this and tried flashing bios but maybe this is a different issue? 

Acer Aspi E1-470

any help would be great, thanks

finlux

Hi Juliavaldez

 

Have you tried scanning your laptop with your Anti-virus & also with your Anti-malware software?

 

You can also perform a refresh (make sure you're backed up, just in case!). If the above fail, then it will be worth thinking of a full restore.

 

Let us know how you get on!

 

 

juliavaldez

thanks finlux i do maintain pro antivirus and was hoping that a restore was not necessary. Im on Win10 btw and don't have backup disk for it

finlux

Well, certainly try a refresh.

 

If Windows 10 was NOT the original OS, then you can download a full installation of Windows 10 here. You have the option of burning a copy to disk, or to a USB drive (just scroll down to the "Download Tool Now" option).