Cannot Restore to Factory Defaults

jarredrr
jarredrr Member Posts: 1 New User

HI

 

I have a Acer Extensa 5220 with win XP.

 

The laptop has got a virus that attacks .exe files and I want to restore the laptop back to factory default, but I dont have the orignal CD that came with the laptop and the recovery manager isn't working.

 

Is there a solution to my problem?

 

Thanx

Answers

  • Tabbiekatz
    Tabbiekatz Member Posts: 760 Mr. Fixit WiFi Icon

    Which country are you in? If you are in the US or Canada, you can call 1-800-910-2237 and talk to someone about the restore disks. If you are not in one of those countries, you would need to call tech support in your area to see if they can order them for you.

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