Acer Aspire 2nd monitor option no longer works. CRASH!!!

Greetings, question for the team: Has anyone been using their Acer Aspire to run a second screen? I was using mine for Netflix, running an HDMI cord to my 55" and it worked great. One day it stopped. Now my Aspire crashes if I plug in an HDMI cord, it even crashed if I go into "Project" and select any option using a second screen. I restored factory defaults, I upgraded to Windows 10. I've tried everything I can think of but it appears something failed on my computer. When I look for the HDMI port the computer doesn't even show that there is on in the system. I am guessing something failed. Any ideas?

Thanks,

Technoboy

Accepted answers

All comments

RevoMaxx

I am running 2 monitors on my Systems running Windows 10. Even with the new update to Windows 10586 the dual setup works!

What computer are you having problems with...

Also have you tried to update your Graphics Drivers for your system? It could be with the Update MS put in a Generic Driver and maybe it don't work with that driver!

Please reply with your system and like if you have any upgrades to the system like Ram or NEW GPU

James

Technoboy

Acer Aspire E5-511

All stock updates offered by Acer and Windows. What graphics driver should I be running?

RevoMaxx

That is odd....

You culd try and dl the Intel Drivers from Acers page. If you are running the Intel GPU. Some may have a different one and both are on the Win 10 Drivers DL page here... http://us.acer.com/ac/en/US/content/drivers/5394;-;Aspire%20E5-511

It could be that you may need to click on your desktop and turn on the second display in your display options as well. It could also be in a Short cut set of Keys on your Keyboard as well...

Hope this Helps

James

EDIT: PS as an option if that Driver for Win10 don't work. maybe and I say Maybe try going back to your Win 8 driver. That you can also find at the link above just have to pick Win8 as your Windows that you running for the 8 drivers to show up on the list... :End Edit

Technoboy

Great suggestions. I have tried turnng on a second monitor 3 different ways and they all cause my computer to crash. I have updated and bacl dated the graphics driver with no luck. Even if I plug an hdmi cable into the port my screen goes black. Sad to say but I think the quality of these Acer machines and the support Acer provides is just sub par. Seems like if you want a good reliable computer you need to go with a Dell or an Apple.

I hope someone from Acer reads this and they step up their support. There is no way a computer that is only months old should start failing already. Same with my Acer tablet A3-A10, it is less than 2 years old and there is no O.S. available now that it is starting to become unusable. Very poor Acer, I honestly had expected better.

Who knows maybe Acer will read this and step up and help me fix their products or maybe I will just have to buy better products going forward and warn people not to buy Acer as they only last a few months?????

Technoboy

little help!

Anyone? Bueller? Bueller?

Would be nice if an Acer technician answered with an easy fix. Expensive computer to start falling aprt and breaking down so quickly. It was purchased to be our streaming video engine for our flatscreen so no HDMI or 2nd monitor also means no TV from this laptop, no netflix, not a great user experience.

Please help me Acer,.... you are my only hope. (A little Star Wars Humour!) But really,.. please help.

TB

Technoboy

Ok, here is another piece of information. The laptop can project to my netgear Widi box so it does not appear to be software related. As a layman I believe the HDMI port has failed.

As this is a very new computer will Acer repair this and how do I get it fixed? Come on Acer step up for the the people who are paying for your products. I want to tell everyone how great you have been. What do you say?

TB

IronFly

what's your laptop model?

have you tried another HDMI cable?

Technoboy

Yes, multiple cables and different TVs tried.

Aspire E5-511 I believe. It is listed in the opening post.

TB

IronFly

got it!

by the way, i really suspect an hardware issue; so i can suggest you to give Acer support service a call.

Cory-Acer

Just chiming in, I agree with Ironfly and suspect that there is an issue with the HDMI port on the computer based on the troubleshooting that has already done. Something is causing an electrical problem or failure that is crashing your system.