Examples: Monday, today, last week, Mar 26, 3/26/04

Acer Technical Support Question

Hi ~  I have a case number for battery replacement for my daughter's laptop.   We have been waiting for a couple of weeks for it to arrive.  I have tried to call to get the status or a tracking number and am unable to get through now because our warranty expired Jan 1 (but the problem was assigned the case number and resolution before the warranty expired).   I cannot get through on the phone because I do not have a valid in-warranty s/n anymore.  I cannot get through on the chat because I do not have a valid in-warranty s/n anymore.   Even though I have a current and valid case number.   I tried an email that I  had for them and it is no longer in use.   Ugh.  Any suggestions to get through to Acer and see where the battery is???

 

Thank you for reading and for your help!

Denise

FAQ & Answers

  • drwallacedrwallace Posts: 2Member

    Shout out to Acer Support -- they heard my plea for help even though I could not get through via their automated systems and the problem has been solved!!  Thank you, Acer -- great customer service!!

  • JackEJackE Posts: 13,307ACE Trailblazer

    >>>they heard my plea for help even though I could not get through via their automated systems >>>

     

    OK. You also got my attention now. How exactly did you shout out to support so that they heard your plea?

     

    Jack E/NJ 

Sign In or Register to comment.

Who's Online183

Acer-Harvey
Acer-Harvey
Acer-Karp
Acer-Karp
Arys
Arys
davidantonio
davidantonio
DavieFL
DavieFL
Deejay_tech
Deejay_tech
Divya
Divya
Enzoooey
Enzoooey
Jack22
Jack22
jamesdhatch
jamesdhatch
LucasRevoltado
LucasRevoltado
macook80
macook80
MarcosGmendes
MarcosGmendes
nxwing
nxwing
pngustavo
pngustavo
Seamus05
Seamus05
Swifty610
Swifty610
TheNightPorter
TheNightPorter
TheoLeeCJ
TheoLeeCJ
ven98
ven98
+163 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Announcements

Acer Community is now available in French! We are delighted to announce the addition of French to the list of supported languages in order to reach more users and expand on our mission to break the barriers between people and technology. You can access the French community from the drop down language menu located next to your username on the top right corner.


Participez aux discussions !

New Here?

Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Intel Extreme KAtowise 2019
Predator Join the forum discussions on our
Predator line of products.
Find out about the Acer ACE program.