Acer apire v3 371 loses power when on battery

vasdia
vasdia Member Posts: 3 New User
in 2016 Archives

Hi Acer support,

 

I have an Acer v3 371 which is one year old. the last weeks, when on  battery and usually when watching a streaming video on youtube or netflix which causes high CPU, it loses power and shuts down. This hapens when on battery on every windows power plan (high perf, balanced, power saver).

Below are the things that I tried that haven;t solved yet the problem

 

. Updated all the drivers

. Updated the bios to v1.29

. Installed all windows updates

. Downgraded from windows 10 to windows 8.1 (doing a factory reset)

 

I see on the event viewer the following message for all processors which apears always seconds before the crash.

 

Log Name: System
Source: Microsoft-Windows-Kernel-Processor-Power
Event ID: 37
Task Category: (7)
Level: Warning
Keywords:
Description:
The speed of processor 3 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.

 

I searched on google about it and all that I found was that this message cis related with Intel speedstep and that I should turn it off. The thing is that I do not wish Intel speedstep to be turned off cause it is useful for a laptop and secondly I do not see any option to disable it in the bios.

Please for your feedback guidance.

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