Switch 11 Mouse Tracking

azamean

Hi there, first post here, please be gentle!

I've looked at other mouse/trackpad questions here so I know theres some issues with the trackpad. But I'm having a slightly different problem.

 

My mouse cursor sometimes vanishes and becomes unresponsive, similar to what other users have said with the trackpad, however mine also affects external mice. Even using a seperate mouse the tracking doesnt pick back up again, usually requires me to fiddle around and perform a few clicks, sometimes it will return after a few seconds but when it doesn't I end up just using the touchscreen to take over.

 

It also only seems to happen when I'm on the desktop, I have played games on it and the mouse has never cut off during fullscreen applications.

 

The model number of mine is Switch 11 V SW5-173P and I'm running Windows 10.

-Justin

azamean,

 

Try performing a refresh and see if that helps, it sounds like drivers.

TomasB

I had problems with the mouse as well as built in touch pad pretty much from start that I managed to fix. When the computer was just slightly under load the pointer got stuck for a microsecond and the OS made a beep, as if it discovered a new device or something. It was easy to trigger this by moving the pointer in circles.

 

After searching around a bit I found other acer products had similar problems (http://www.tenforums.com/drivers-hardware/14107-windows-10-mouse-lagging-5.html and http://community.acer.com/t5/Windows-10/R7-371T-Windows-10-Synaptics-Driver-gives-beeps/td-p/376246) and it was actually the Realtek audio drivers causing the conflict. 

 

I updated the driversas suggested here:

http://community.acer.com/t5/Windows-10/R7-371T-Windows-10-Synaptics-Driver-gives-beeps/td-p/376246/page/14

 

And it works pretty much perfectly now! (maybe I've had a few beeps and lags, but they may have been related to other things, it used to trigger each time I move the mouse in circles)