Iconia One 10 Tablet disconnects from wifi and needs to be restarted. Can anyone advise?

NelskiBL

I don't know if there's a fault with the tablet or how it's been set up. A Christmas present to my wife to replace her older Kindle Fire, she's a bit hacked off. 

Any suggestions welcome. 

IronFly

Can you describe better when it disconnects and about "restarted"...do you mean the wifi or the tablet?

NelskiBL

The tablet seems to disconnect when moving between webpages/websites or it locks up in the middle of a movie - even just scrolling down Facebook. A network connection error usually follows. (I know the wifi is fine since smartphone and laptop are still connected.)

When the tablet is switched off and switched on again it connects to the wifi hub again without problem - for a little while then the error reappers.

Thanks you.

IronFly

let's try this:

settings/wifi (tap on wifi label)

looking at the bottom right or top right of your screen, tap on the 3 dots, choose advanced

now check if you have this setting:

wifi optimisation

please untick it

 

turn off and on your tablet and check if your wifi still drops.

 

NelskiBL

Hi - there is no 'optimisation' option on that menu. Sorry. Thanks for your time on this.

NelskiBL

 should perhaps have added that after restarting the tablet the wallpaper has always returned to the default. ?

IronFly

Have you already chcked if any system update is available?
Settings/abouy tablet/system updates

I also suggest you to try a factory reset, backup your personal data first.
Settings/backup&reset - factory data reset

NelskiBL

Yes I've tried downloading updates - locks out of internet/wi-fi. and have tried a factory settings reset too.
I think I'm going to return it to the store tomorrow and try a replacement. My wife loves the tablet but is annoyed with all the hassles.
Thank you again.

 

IronFly

if you still have that option....do it