E5 471G Black screen after startup

avalanzche
avalanzche Member Posts: 1 New User
edited March 2023 in 2015 Archives

PLEASE HELP. Smiley Sad

 

Im Using E5 471G in Windows 10 and Ive had the problem of getting a black screen and white flashes after the startup logo when i restarted my laptop. It shows the cursor arrow loading but then it stays black and flashes white still. What do I do? Please help me. Thank you in advance

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    avalanzche,

     

    Did this problem exist before the upgrade? If not, use the go back feature and try to upgrade again.

     

    If you cannot use the go back feature, you can try a refresh.