OUT-OF-WARRANTY Repair

k7000
k7000 Member Posts: 2 New User

Hello, everyone.

 

I had bought Acer Aspire V5 473P-5602 Signature Edition Laptop from Microsoft Store on October, 2014.

 

It doesn't trurn on anymore. When I plug in the charger, the CPU gets extremely hot really quickly and keeps getting hotter until I unplug the battery and charger.

 

When I plug-in the charger while holding the power button I can see the keyboard backlight come on, but it doesn't post.

 

I also took out the BIOS battery and applied new thermal paste and tried booting with another drive(SSD) but no success.

 

I have filed out of warranty repair claim to American Express, since they offer extended warrenty for upto a year from manufacturer's end of warranty date.

 

Now they want me to get the laptop diagnosed by the Acer certified technician and send them the repair estimate.

 

I've tried to look for authorized repair locations, but I couldn't find on Acer's website. I also called "Answers by Acer" who told me to go to nearest OfficeDepot or Staples. I believe he didn't understand my question.

 

Please reply if I should try anything else and you know authorized Acer Service Centre in Orange County, California

 

Thanks.

Answers