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Acer Chromebook 15 - built in microphone does not work

puch96puch96 Member Posts: 1

Hello.. I have a new Acer Chromebook 15 and i can't get the built in microphone to work.

I've tried pluggin in external microphone/headphones and that works.

I've also tryied a reset, but still the built in mic does not work.

Any suggestions before I contact Google Support?

FAQ & Answers

  • Angie1Angie1 Member Posts: 37 Devotee

    If neither the internal mic nor an external mic are working then you may have a corrupt OS or bad hardware.

     
    1. Do an EC reset. That resets the controller that manages the peripherals, including audio. Did that fix it?
    2. Do a powerwash. Did that fix it?
    3. Do a system recovery. Did that fix it.
     :):)  Smile you don't when you are going to miss a tooth  =)=) 

    Like if you like my answer 
  • billseybillsey ACE Posts: 9,018 Trailblazer

    I think you should probably contact Acer support. Since an external mic works fine and you have already done a reset, it's more likely hardware than software.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
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