Acer Chromebook 15 - built in microphone does not work

puch96

Hello.. I have a new Acer Chromebook 15 and i can't get the built in microphone to work.

I've tried pluggin in external microphone/headphones and that works.

I've also tryied a reset, but still the built in mic does not work.

Any suggestions before I contact Google Support?

Angie1

If neither the internal mic nor an external mic are working then you may have a corrupt OS or bad hardware.

 

1. Do an EC reset. That resets the controller that manages the peripherals, including audio. Did that fix it?

2. Do a powerwash. Did that fix it?

3. Do a system recovery. Did that fix it.

billsey

I think you should probably contact Acer support. Since an external mic works fine and you have already done a reset, it's more likely hardware than software.