support windows 10

mukundbeshakrao
mukundbeshakrao Member Posts: 1 New User

hi , my lapi is acer aspire 5745G. does it support windows 10 upgrade ? in my pc it shows the display is not compatible with win 10 . please help me what to do .

Answers

  • RevoMaxx
    RevoMaxx ACE Posts: 458 Pioneer

    Here is the list of the First roll out of Win10 and what was able to run. Now that list has changed since and will add a link to that as well.

     

    http://us.acer.com/ac/en/US/content/windows10-eligible-models

     

    as of Nov Update Even my model isn't listed here anymore grrrr... LOL

     

    http://us.acer.com/ac/en/US/content/windows10-update

     

     

    Hope this helps. 

     

    James

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    Read the post by DanielS81.  Since I don't have your laptop model, I can't guarantee it will work properly.

     

    http://answers.microsoft.com/en-us/windows/forum/windows_10-win_upgrade/this-pc-cant-run-windows-10/a9e73831-6276-4f02-96ba-c9ca411ad263?auth=1

     

    Spoiler
    DanielS81 replied on August 8, 2015See post history

    I had this problem on my Acer Aspire 5745G with GeForce310M and found a solution that worked for me.

     

    1. Make sure you have the latest BIOS from acer's website, should be version 1.19. Follow the instructions from the download and flash the new BIOS (most risky step)

     

    2. Reboot and log into BIOS setup (eg: press F2 on reboot)

     

    3. Go into graphics/video settings and change it from Switchable to Discreet

     

    4. Save BIOS settings and exit

     

    5. Now Windows will try to automatically search for new driver. Wait until it is done and reboot if necessary.

     

    6. Try running the Windows10 upgrade again. If it still fails, go back to Acer's driver page and download/install the latest Optimus driver (should be the 2012 one). Reboot and try running the Win10 upgrade again.

     

    The problem was the BIOS had graphics setting to Switchable and Aspire 5745G has both NVidia AND Intel drivers that were switching depending on the situation and Win10 upgrade can't handle this.

     

    Hope this helps.

     

    Edit: Of course you'd want to make sure you have your files backed up and have recovery discs (recovery media) just in case something went wrong.  If you don't have your files backed up and recovery discs, you should do that before you attempt his procedure or the windows 10 upgrade.

     

    http://acer--uk.custhelp.com/app/answers/detail/a_id/29925/~/use-acer-erecovery-management-to-restore-your-system-or-create-recovery-media

     

     

    I'm not an Acer employee.