I can't connect to hp printers

SMan
SMan Member Posts: 6

Tinkerer

I bought an Aspire E 15 laptop but I have not been able to connect to either my Hp 1510 or hp 2545 All in one printers. When I connect the the printer, I hear a sound that indicates a connection but I am unable to complete installation because the message I keep getting is that there is no printer connected. I need help with this 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    are you connecting via USB cable?

    are you installing the HP printer's software/drivers?

    I'm not an Acer employee.
  • SMan
    SMan Member Posts: 6

    Tinkerer

    I have installed the software/drivers. I have attempted to install 2 printers, one via Wi-Fi and the other via usb. They both require that I connect the sub of the printer at some point but when I do, the system does not recognised that I plugged a printer. I tried same using an hp laptop and once I plug in the cable, the printer is recognised.The one over Wi-Fi needs to be connected at some point so the printer can acquire network settings as opposed to printers with LCD display that you can enter the network settings manually
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    when you plug the printer via USB, can you check if it's recognised on Device manager?

     

    windows key logo + x

    Device manager

     

     

    if you have any third party antivirus installed, try to disable during installation.

    I'm not an Acer employee.
  • SMan
    SMan Member Posts: 6

    Tinkerer

    The printer is listed in device manager. However if I attempt to print, I'm unable to select this printer to print to
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    printers are listed on Control panel - Devices and printers ?

    if so, if you try to right click it and choose set as default ?

    I'm not an Acer employee.
  • SMan
    SMan Member Posts: 6

    Tinkerer

    There is no option to set as default when I right click
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    check if print spooler service is runinng on services

     

    windows logo key + r

    type

    services.msc

     

    scroll down to print spooler and check if it's running and set as automatic start.

    I'm not an Acer employee.
  • SMan
    SMan Member Posts: 6

    Tinkerer

    Thanks, I confirm that it is running and set to automatic, I didn't have to change anything
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Have you tried all the USB ports on your laptop?

     

    try one thing with the printer spooler service.

     

    unplug your printer, stop the service and restart it then connect the printer.

     

    have you any third party antivirus installed? (McAfee, AVG)

    I'm not an Acer employee.
  • SMan
    SMan Member Posts: 6

    Tinkerer

    I also need to point out that all the while I have been trying to install the printer, every time I am asked to connect the printer, I hear sound indicating that the printer has been connected but the printer is still not being recognised

     

    I have tried all the ports but I cannot print, I also disabled the anti virus and that didnt help either. I however tried to scan a document on one of the printers, I connected the printer and I was able to scan the document using hp capture, there were no issues. I just can't print

     

     

  • randydean
    randydean Member Posts: 1 New User

    I have connected my HP Officejet 5610 printer succesfully to my Acer Aspire E17 laptop and it has been set as my default printer. However when I try to print documents it does not print nor does it show anything qued for printing. Any suggestions?

     

  • brummyfan2
    brummyfan2 ACE Posts: 28,470 Trailblazer

    If having problem connecting printers with Wi-Fi, you have to check whether you are not connected to neighbour's Wi-Fi, it happened to me, I had to go to settings, Network and Internet and had to click Manage Known Networks then had to click ignore for all my neighbour's networks. BTW, it was in my Windows 10 Home OS.

  • Rocktel
    Rocktel Member Posts: 1 New User

    I also can't print on hp printer.  I have a E1-571 with Windows 10.  I have installed the software from HP and i can scan from the Printer to the computer as see the printer in device manager.  When I go to print the test page, it shows in the queue but then disappears.  It will print a diagnostics page but not anything else.  I have un-installed and reinstalled the drivers multiple times.

     

    Please help.