XB270HU backlight issues? (NOT bleed)

Decoy
Decoy Member Posts: 2 New User

Hi,

 

Quick backstory: I purchased an XB270HU back in July or so and was having some major issues with it which required me to eventually send it in for repair. There was some problem with the backlight where the screen would get very dim except for a particular spot on the bottom which seemed to get very bright. Occasionally I would end up with a black screen despite the monitor being on. Eventually I was left with a permanently dim spot on the bottom of the screen.

 

I sent it in for repairs and the LCD was replaced it appeared everything was resolved. I have been using it for maybe 2 or 3 weeks now but have recently started noticing issues. I first noticed it when booting up Fallout 4. The screen was very dim and it eventually went to a black screen. I had to shut it on and off to resolve the issue. It happened a second time but now, there's a permanently dim spot at the bottom of the monitor.

 

Has anyone seen this issue before? Is there anything that I could do to resolve it? I'm not very optimistic about sending it back for repairs again. I've read about the quality control issues with them and decided it was worth the risk but it seems the gamble wasn't a good one.

 

I attached a screenshot of the original issue and then the latest one.

 

Edit: Not sure if the image upload worked. I uploaded them to imgur instead.

 

Original issue screenshot >>> http://i.imgur.com/t1AZNF4.jpg

Current issue screenshot >>> http://i.imgur.com/TCxjBpj.jpg

 

Thanks.

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    Decoy,

     

    Sorry you are having problems after a repair. Smiley Frustrated

     

    Please send me a private message with the case for the previous repair, I would like to look into this for you.

  • Decoy
    Decoy Member Posts: 2 New User
    Hey Justin.

    I ended up asking Amazon to let me return it for a refund, which they allowed despite being outside the return window. I picked up an XB271HU and it is issue-free thus far. But if anything comes up with this guy I may be back Smiley Happy. Thank you again.
  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    Decoy,

     

    No problem, sorry it gave you problems in the first place. Smiley Frustrated