have a A100 tablet and keep getting error messages when I try to download apps from playstore

all1975
all1975 Member Posts: 1 New User

the error says error retrieving information from server[RPCS7AEC0...] and also keeps telling me google talk authentication failed

 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Probably there's a cache file corrupted.

     

    go to settings/apps - select ALL tab

    scroll until Google play store application, tap it and choose to clear data and cache.

    restart your tablet and then try to download applications from Google Play.

     

    if this doesn't work, i would suggest you to do a factory reset but you need to backup all your personal data first.

     

    settings/backup&reset - factory data reset

    I'm not an Acer employee.