I need a language disc for an Aspire laptop with Windows 8. Acer did not provide with the eRecovery

Billn4642
Billn4642 Member Posts: 5 New User

Four months ago I bought eRecovery discs from Acer. I was sent 3 recovery discs and 1 system disc.  The computer would not recognize the recovery discs. I set this project aside and continued to use my older Lenovo Z61 with Windows 7 (now Windows 10). I recently went back to this project and found that if I put the system disc in first and then the recovery I could get the computer to start the recovery process.  After it read the 3 recovery discs it wanted a language disc, I never received a language disc from Acer and today they tell me it's been too long (4 months) to correct their omission, I must order a new set of eRecovery discs. So much for Acer support.  4 months ago I tried using Acer's third party 'Answers" and was charged for worthless answers. I was not aware that I was missing a language until my Aspire asked for one.

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    Hi Billn4642,

     

    I can look into the language disc issue for you, just need a couple pieces of information. Coudl you please provide me with the part numbers of the discs you did receive so I can compare them to our parts list for the discs?

     

    Also, in the meantime, please send me a private message with the following information (some fields are "just in case"):

     

    SNID or serial number
    Contact name
    Contact number
    Email address
    Shipping address