I have outlook on my Acer B1 710 .it does not open images

Wenstan1944
Wenstan1944 Member Posts: 5 New User

I use Outlook as my email app on my Acer b1-710.

Until recently I was able to open and save attchments and photos to my photo gallery but now they do not even open to view.

I do not think I have altered any settings but as a Silver Surfer you never know !!

Any one able to help me with line by line assistance to solve my problem ?

 

Thanks in anticipation.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    i don't understand if the problem is Outloook that is not saving/downloading attachments or gallery that can't open pictures from Outlook.

    I'm not an Acer employee.
  • Wenstan1944
    Wenstan1944 Member Posts: 5 New User

    My husband sent me an email with an attachment of a jpg file and also in the same email the same image in line.

    When I click on the attachment in my Tablet nothing happens and the in line picture is just a square with a small bluish icon in the middle. 

     

    This is very recent, I have a number of jpgs sent by my husband and by other family and friends which I was able to open by clicking them and I was then able to save them to my gallery - but not now.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    it's better if you try with another email, maybe something went wrong with this jpeg file (corrupted).

    I'm not an Acer employee.
  • Wenstan1944
    Wenstan1944 Member Posts: 5 New User

    I have tried another jpg and got the same result - would not open.

    The files are not corrupted as my husband sent them to his alternate email address and both opened normally.

    He uses outlook on both his laptop and his iPad and both were received and opened normally.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Sorry about all my questions but i'm try to narrow the culprit.

     

    is gallery working? (you can browse pictures)

    I'm not an Acer employee.
  • Wenstan1944
    Wenstan1944 Member Posts: 5 New User

    Good morning from UK.

    Yes ,I can open the gallery and view images.

     

    I have also now opened a gmail account and that does what I want. I can open jpgs and copy them to gallery.

     

    But I want to continue using outlook as that is where all my contacts are.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    You can try to clean application data and cache but you will need to re-insert you account data.

    Settings/apps - select downloaded tab and scroll until outlook, tap it and then choose to clear data and cache.

    Run outlook, login and check if attachments work.
    I'm not an Acer employee.
  • Wenstan1944
    Wenstan1944 Member Posts: 5 New User

    Hi IronFly.

     

    Your last instructions appear to have solved the problem of opening jpg's sent to my Outlook email account 

     

    BUT :

     

    I have previously been able to save the images to my Photos and Gallery - but now there does not seem to be an option to do this. I think I was able to click/hold on the image and an option came up to save.

     

    Kudos given for getting me this far down my solution road !!!

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    i tried myself and.....i can't choose where to save attachments, they will simply "downloaded" by outlook application but i can't find where.

     

    maybe they changed somthing on outlook application.

    I'm not an Acer employee.