E5-573G 56RG Laptop Crashes when trying to play a game with the Nvidia GeForce 940M processor.

sisco777
sisco777 Member Posts: 3 New User

Whenever I try to play a game using the Nvidia card on the Aspire E5-573G 56RG laptop the computer goes to a blue screen and gives the error "Video_Schedular_Internal_error" before restarting.

 

Every game I have tried to run using the Nvideo 940m processor has crashed the PC.

 

Minecraft, Star Trek Online, Dungeons and Dragons Online, and Neverwinter all crash as soon as the game loads any graphics. All games run fine using the onboard Intel HD graphics 5500 processor but at way less detail than the Nvidia 940m is capable of.

 

I have updated to the latest Nvidia drivers twice now (Oct and Nov's releases) using clean installs. I also tried the Nvidia driver on the Acer support page for this PC's serial number. I updated to the latest bios update on the Support page as well. The PC still crashes when trying to play a game using the Nvidia graphics processor.

 

My operating system is windows 10.

 

Most of the error info I have been able to find says this is a driver issue or I have a faulty video card. Any suggestions or help would be appreciated.

Best Answer

  • sisco777
    sisco777 Member Posts: 3 New User
    Answer ✓

    Cerealkiddo on the Nvidia forums found a real solution to the problem.

     

    1. Download MSI Afterburner.

     

    2. Change the Core Clock to -13 and the Memory Clock to -15.

     

    3. Save it to a profile and apply the change.

     

    Make sure you keep afterburner running while gaming. 

     

    Source:

    https://forums.geforce.com/default/topic/901903/geforce-mobile-gpus/940m-bsod-issues-w-optimus-on-windows-10/?offset=6#4759002

     

    This underclocks the GPU slightly and stops the BSOD crashes.

     

    I've been playing Skyrim for about 4 hours now on maxed out graphics with the Nvidia card selected and it hasn't crashed once, whereas before this fix it would crash the pc after 2 mins of playing it on any setting using the nvidia card.

     

    Make sure to keep Afterburner running while gaming. I turned it off to test and games went right back to crashing after a few mins playing. Turned it back on and was able to play the games again with no issues.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    you already tried clean installs, different drivers.....so at the end it seems a faulty nvidia card.

    I'm not an Acer employee.
  • sisco777
    sisco777 Member Posts: 3 New User

    Talked to a Customer Service representative that walked me through the problem.

     

    The Nvidia Control Panel allows you to choose the video card to use for games and gives you the option for the Nvidia card.

     

    You have to choose the Integrated card under these settings and not the Nvidia card. If a game gives you the option to choose the Nvidia card you should also choose the Integrated card as well.

     

    The laptop uses the Integrated Graphics as its card and the Integrated card will pull resources from the Nvidia card as needed. Choosing the Nvidia card will make the Pc try to run the game without the Integrated card and will cause the Video Schedular error and crash the PC. 

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Honestly i never heard this behaviour, i know that you must set nVidia to use it, not choose the Intel VGA to use nVidia.

     

    http://acer.custhelp.com/app/answers/detail/a_id/11575/~/how-do-i-switch-to-my-nvidia-graphics-card%3F

    I'm not an Acer employee.
  • rightright
    rightright Member Posts: 2 New User

    I'm glad that the customer service was able to help you. I just got through with them and they were extremely unhelpful for me. Smiley Sad

     

    Anyway, I'm currently having the exact same problem as you. However, for some reason my Optimus is never able to kick in once I start playing a video game. I've tried playing several games multiple times, and not a single time are the graphics ramped up to what they are supposed to be given the settings I apply (medium everything).

     

    It's very frustrating because sometimes I am able to get my game to run using the NVIDIA card through forcing it within the control panel, but 90% of the time I can only get through about 2 minutes of play before receiving the blue screen. But, because I've seen how amazingly the dedicated GPU is able to perform, using the integrated graphic card by itself is unbearable haha.

     

    If anyone can provide some suggestions to me, I would be very appreciative.

     

  • rightright
    rightright Member Posts: 2 New User

    Ironfly, thank you for your response. I just checked my BIOS version via Speccy, and it says that I am already up to date.

     

    A little while ago, I realized that my NVIDIA driver was only 353.54. Hoping that this was the issue, I promply updated. However, upon running a couple of games, I ran accross the same BSODs. I did discover, however, that the crashing seems to occur whenever the Optimus software attempts to switch from the NVIDIA card to the integrated graphics (primarily occuring, for example, within menus lacking intense graphics).

     

    Additionally, I have also recently enountered another BSODs aside from the VIDEO_SCHEDULER_INTERNAL_ERROR, which is the DPC_WATCHDOG_VIOLATION. I'm not sure if these issues are directly related to one another, but they both appear to occur under nearly identical circumstances.

     

    An interesting detail about two of the games that crash the most often for me (within 2 or less minutes of gameplay): both Life is Strange as well as Orion: Prelude are running off of the Unreal 3.0 Engine. Unsure if this is to blame, as I have had other games (such as Burnout: Paradise) crash (albeit less often). Another problem I've also had is trying to run Smooth Video Player (SVP) as well; any attempts to activate the filter within Media Player Classic will actually crash the integrated card.

     

  • sisco777
    sisco777 Member Posts: 3 New User
    Answer ✓

    Cerealkiddo on the Nvidia forums found a real solution to the problem.

     

    1. Download MSI Afterburner.

     

    2. Change the Core Clock to -13 and the Memory Clock to -15.

     

    3. Save it to a profile and apply the change.

     

    Make sure you keep afterburner running while gaming. 

     

    Source:

    https://forums.geforce.com/default/topic/901903/geforce-mobile-gpus/940m-bsod-issues-w-optimus-on-windows-10/?offset=6#4759002

     

    This underclocks the GPU slightly and stops the BSOD crashes.

     

    I've been playing Skyrim for about 4 hours now on maxed out graphics with the Nvidia card selected and it hasn't crashed once, whereas before this fix it would crash the pc after 2 mins of playing it on any setting using the nvidia card.

     

    Make sure to keep Afterburner running while gaming. I turned it off to test and games went right back to crashing after a few mins playing. Turned it back on and was able to play the games again with no issues.