upgrade to windows 10 with MediaCreationToolx64

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hendi
hendi Member Posts: 3 New User

i have S7-391 and haven't got a pop up to upgrade to windows 10. I tried to use MediaCreationToolx64 and got an error code: 0x80190197 - 0x90017. anyone know why?

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  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
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    Did it also say "Something Happened"?

     

    If it  said, "Something Happened", I've had that bug several times....I just restarted my computer and downloaded the tool again.....and tried again....and it always worked. Sometimes I had to reboot more than once.

     

    Since you've never upgraded to Windows 10, when  you run the tool, you must choose "Upgrade this PC now"

     

    If it didn't say "Something Happened", it could be a more serious problem with your computer that might require you to find the right "fixit" from Microsoft or in a worst case, backup your files and reset your PC to factory defaults....and start completely over.

     

    Either way, I would start by restarting my computer and download tool again.....and try again.

    I'm not an Acer employee.
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
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    You can also to try to reset windows update and try through windows update.....

     

    https://support.microsoft.com/en-us/kb/971058

     

    Edit:  And if you're an intermediate to advanced user, you can try this:

     

    https://support.microsoft.com/en-us/kb/947821

    I'm not an Acer employee.
  • hendi
    hendi Member Posts: 3 New User
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    hi... that for the suggestion.

    The error come up when it start to download. The error message is: "We are not sure what happened, but we are unable to run this tools on your PC. If you continue experiencing problems, reference the error code when contacting customer support. Error code: 0x80190197 - 0x90017"

    Yes, I am upgrading from windows 8.1. and I have restarat many time n keep trying to run the MediaCreationToolx64 with "Upgrade this PC now" but I always encounter this error.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    it's a proxy error on your laptop internet settings or something on the network you are connected or your antivirus that's blocking the connection (uninstall McAfee or AVG if you have it installed)

     http://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/error-0x80200013-0x90017-upgrade-to-windows-10/b42aa236-fbfa-421c-b32a-c05fb0ccf3ea?auth=1

    I'm not an Acer employee.
  • hendi
    hendi Member Posts: 3 New User
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    Yes, that is because of my office proxy. I have tried without proxy and it is success. Now I am using Windows 10 running well. Thanks for your advice n support.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    You welcome. Smiley Happy

    I'm not an Acer employee.