my E5-511 wont boot up

dazel
dazel Member Posts: 4 New User

bought my laptop about 4 months ago and now it fails to boot , i have tried everything i can to fix the issue = watched videos , read forums and went into bios but to no avail, every time i try and boot it gives me boot error, even the repair tool dosent help , as i have tried it over a dozen times , each time waiting for over 3-4 hours for repair tool to finish but all i get is a blank screen . its driveing me crazy any suggestions whould be much appreciated to try and help me solve this problem beffore i send it off for repair .which is another story and difficult issue but thats for another day .

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    installed OS?

     

    are you able from recovery to enter a command prompt and have an HDD check?

    chkdsk c: /R

    I'm not an Acer employee.
  • dazel
    dazel Member Posts: 4 New User

    i updated the system to windows 10 , i am still trying to get it working , the only thing it let me do was enter the bios  , where i set it to factory settings saved and exited , when i restarted it again , i got a blue screen teling me it needs to restart, when it restarts i get the sscreen telling me its automatic repairing , but this has happeneed every time , i have left it like this for ever 12 hours but nothing seems to happen .some times the screen goes blank , other times it stays on the repairing logo on screen but like i said even after a long periiod of time nothing else happens .diagnosing your pc comes up and one would think it would find of fix something , "repaiiring disk errors this might take an hour to compleat , i leave it for ever 12 hours nothing ever happens , screen just stays the same little cog keeps on turning like its fixing but after 12 hours u know its not doing anything  for sure.

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    if you press F8 at boot are you able to enter safe mode?

    or

    if you press Alt+F10 at boot are you able to enter recovery?

    I'm not an Acer employee.
  • dazel
    dazel Member Posts: 4 New User

    yes i have tried to enter safe mode using f8 , all i get is a blank screen , i also tried alt f10 but all i get is unmounable boot drive in a blue screen and it tells me it will restart , when it restarts in give me the automatic repair tool on screen agaqin  , it seems like its repairing but  this just stays this way till i turn it off after leaving it run for over 12 hours or so . sometimes when i refer back to f8 or alt f10 the screen goes blank , seems to me the hard drive is dead and not reconiseable . i have tried everything i could watched videos , read coments about how i could maby fix this problem , i,m not great with computers but i do understand the basics learning over time about what to do when something goes wrong .been trying now for about 2 months to fix this prroblem but to know avail , still waiting for some one to call and take it away to be fixed , its driving me nuts  Smiley Sad 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    http://community.acer.com/t5/Knowledge-Base/Windows-10-Installation-Recovery-Media-Creation-and-Use/ta-p/394236

     

    If you need to recover your desktop/laptop from startup issues:

    1. Insert the media and power on the machine.
    2. Tap F12 to launch the boot manager.
    3. Select USB (or DVD drive).
    4. Select your language and press next.
    5. Click on Repair your computer.
    6. click Advanced Options, Troubleshot, Command promtp
    7. then type chkdsk c: /R
    8. check about errors on your HDD
    I'm not an Acer employee.
  • dazel
    dazel Member Posts: 4 New User

    thank you very much this is great information , but if i cant get into my laptop how can i get this information onto a usb to put back into my system to repair it  ?  , u must know / understand  i,m a bit of a noob when it comes to laptops or pc,s i,m using my old pc  " windows vista ultimiate" which is just an upgrade ,  to coment here so i,m not sure if i can download informatin onto this machine and make a flash drivre from it and maby then put it into my laptop to try and fix the problem .

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    yes, you can use your old PC to create the recovery media.

    I'm not an Acer employee.