G3-605 and Headseat USB logitech H540 - Sound recording issue - WIN 10

fabien17
fabien17 Member Posts: 2 New User

Answers

  • fabien17
    fabien17 Member Posts: 2 New User

    Hello,

     

    Seems like there is an audio conflict with the following recording device.

    I am trying to use my headset/mic to record audio and make a small video.

    The input audio is not captured.

     

    The recording default device is selected as the Logitech Headset and well recognized by Windows.

     

    I have checked Acer Care and latest updates, i do not see any critical errors detected.

    I do not see any new AUDIO driver updates since WIN 10 release.

    My BIOS is the latest

     

    I can also comment on the fact that if the playback audio device is not selected as Headset, i wont get the default output audio in the headset (From the speakers its fine)

     

    Are you aware of any similar issue ?

     

    Thanks

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    which kind of software are you using to capture audio?

    I'm not an Acer employee.