After my start screen my screen goes black

cioccolato
cioccolato Member Posts: 1 New User

When I turn my computer on the start screen appears perfectly fine but afterwards the screen goes black but for a some strange reason I can still see my cursor .. can this be fixed ?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    if you OS is windows 8.x and up

    try this:
    at boot press ALT+F10 or after entering your password to login, keep pressing Shift key, this will start Acer/windows recovery.
    From the Recovery screen
    Click on Troubleshoot.
    Click on Advanced Options.
    Click on Startup Settings.
    Click on Restart.
    The PC will now reboot to the Startup Settings screen.
    Press 4 to Enable Safe Mode as prompted.

     

    once in Safe mode, go to Device manager, click on Display adapters, right click on your VGA and choose uninstall(tick to uninstall software too).

    reboot normally and check if black/blank screen is fixed.

    I'm not an Acer employee.