Why the media files deleting automatically, it happened with my phone 3 times in a month

prawins
prawins Member Posts: 1 New User

I bought my phone 2 months ago, after some days my media files like images, videos,pdf files get automatically deleted and it happened 2 times again. When I called Acer they answered me to factory reset the phone and I done that. But after few days my media files again get deleted. What is the problem.tell me please.

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    prawins,

     

    Would you please provide some additional information in regards to the phone you are having issues with so we can try to help narrow down possible solutions for you?