Acer Aspire 5515 comes on, but screen goes black in a few seconds. Can use external monitor.

cyberredneck
cyberredneck Member Posts: 1 New User

Acer Aspire 5515  Looking for possible solutions to screen going dark issue.  I had the computer in sleep mode.  Touched the touch pad to wake it up and the screen lit and went right back dark.  I restarted the computer and now the screen stays on for about 10 seconds and then it goes black.  It is not a graphics card issue.  I have tested it by using an external monitor.  


Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    It could be a hardware cabling issue with the screen.

     

    We would suggest contacting technical support in your region for further assistance with this issue.
    Acer Service and Support

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