Color problem with XB280HKbprz

Stanbb

Hello, I have 4K G-Sync XB280HKbprz monitor and as I bought it, I have problems with colors. First time they changed monitor motherboard, second time display panel. But I still have serious issues and now I am before third warranty repairing. I recorded short video, because I do not really know, if it is still issue with monitor or with my computer graphic cards (I do not think, because with my old monitor, everything is OK). I know, it is hard to say, what is problem, but if someone can check my video, I appreciate it. So, when I am playing games, sometimes monitor turn to solid color (white, green, etc.). When I turn it off (with sleep button) and on, it is still non-functional with solid color on screen. When I turn it off (with on/off electricity unplug button) and on, everything is OK and I can continue playing. I also unplug signal cable (DisplayPort) from graphic card when it turns to solid color, but it has nothing to do with that. Game in background is still playing and graphic driver do not remark ani problem with adapter.

 

Video: https://youtu.be/6nDH2Y3uaJc

 

Thanks for any help,

Stanislav

-Justin

Stanbb,

 

Have you tried this monitor on another computer to see if the issue persists? If it does I would contact the Acer technical support in your area and go over options since it sounds like you have had it in twice for repair now.