G236HL part of an email is stuck on the display, turning off does not help

raw7705
raw7705 Member Posts: 1 New User

We purchased this monitor a month ago and everything was fine, until all of a sudden one line of an email got stuck on the display.  Turning the monitor off over night and it does no good.  I have looked thru the menu but can't seam to find the degauss.  Does anyone know how to clear or degauss the monitor? thx

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    Try unplugging the monitor and holding down the power button for 30 seconds to see if that helps. 

     

    Can you attach a picture of what you are seeing?