Irish customer with a Complaint about Acer Customer Service

JF-Ireland
JF-Ireland Member Posts: 1 New User

Hi All, do any of you know of anyone who I can address a complaint to about Acer Customer Service which I have to say is some of the worst service I have ever come across unfortunately. I am going to give up contacting the Acer customer service team as life is too short to explain the same thing over and over and get replies that in some cases do not even address my problem! Also has anyone in Ireland had any luck with consumer rights groups in Ireland? If so, I'm planning on going down this route so I would appreciate any advice you might have please. Thanks for your time, Regards, John

Comments

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    JF-Ireland,

     

    As I am in the United States there is not much visibility of system issues available to me. Could you possibly tell me what the issue is, maybe there is something I can do to get you in contact with the right people.

  • D_Sandoval
    D_Sandoval Member Posts: 2 New User

    YES.

    HORRIBLE customer service!!! I have honestly NEVER had worst customer service in my entire life like I have since dealing with this BS.

    I've even had better customer service with my cable company!... and they were trying to flat out rip us off!!!

     

    I go to "acer support" which tells me that because my warranty is expired I have to call the "third party" service center, I call them and they can't help so they tell me to go to "acer support", thinking I missed something I go to the site were no matter where I go or what I do I'm directed to... drum roll please... THE SAME THIRD PARTY SERVICE NUMBER!!!

    ROUND AND ROUND WE GO!!!!!!!!!

    I literally went through this cycle 6 times!!! It would almost be funny if I seriously wasn't getting so frustrated.

    And the not to mention the third party service center I called, was horrible itself!!! I couldn't even understand one of the service people that I spoke to, another one was VERY RUDE to me, another service tech wasn't rude per say but as soon as he spouted off "..go to acer service dot com, thank you for calling! (CLICK!)"... NO EXAGGERATION. That fast he hung up on me.

    Can't contact a mod on an "acer community" site because it says something about not having enough time or privilege, tried to write a comment on a forum and twice it didn't go through because it said something about "failed certificate" or something like that...

    Like I said, even cable companies that were ripping us off were NEVER this HORRIBLE at customer service.

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    D_Sandoval,

     

    I have sent you a PM (private message) in regards to your issues to see if there is something I can do to assist you.

  • D_Sandoval
    D_Sandoval Member Posts: 2 New User

    Thank you for replying back to me.

    I am now just checking up on this message I left at acer and now I will try and make time to go through all my e-mail's, my time is VERY limited as I am my fathers full-time caretaker, he has stage 4 colon cancer and he is in his final days, literally, DAYS! And let me tell you, 'colon cancer', has very, VERY, dispiriting set of symptoms in it's final stages.

    On top of which I am also going through a medical situation and my insurance keeps denying my request for a specific med I've been trying to acquire for half a year now (time NOT including trying to see a doctor, getting labs done, trying to get diagnosed, then trying to see my doctor AFTER my labs are done) that due to the fustration with that little dilemma I would have just bought the med out of pocket if not for the $400.00 a month price tag, that I have to take for the rest of my life... as you can see my life is a little full and at best I check my email/messages once a week to once every two weeks.

    Not trying to put this on you, just showing that just because I didn't take of this sooner doesn't mean it's not important to me to take care of. Once again, thank you for responding and I will try to get to my mail later TODAY.

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    D_Sandoval,

     

    No problem, sorry to hear about your father and your issues. Smiley Sad

     

    Take care of what you need to take care of, your health is just as important to getting the issue resolved. Smiley Happy