v5-571p touch screen stopped working

bobg1812
bobg1812 Member Posts: 1 New User

it says no pen and touch info for monitor availible device manager says generic pnp monitor this occurred after win 8.1 update any help would be appreciated

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    bobg1812,

     

    If you have not already, please go to our support site and download the necessary drivers to resolve this issue. Another option would be to perform a system restore to before Windows 8, uninstall the touch drivers, upgrade to 8.1 and see if it fixes the issue.

  • captinkenz
    captinkenz Member Posts: 4 New User

    there are no drivers that have anything to do with touchscreen drivers....