Aspire V7-582PG problems in Windows 10

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C08R4
C08R4 Member Posts: 7 New User
edited March 2023 in 2015 Archives

Hi, i instal clean Windows 10 Home, Windows 10 compatible drivers and bios v2.30 from Acer webpage and i have still problems. Notebook can not be shut down correctly when it is turned on fastboot: Only dark screen but the notebook still runs. (It is a problem with Windows or notebook, bios?) The second problem is in games for example: Far cry 3 or Assasins Creed crashed after 10-15min, in Windows 8.1 everything worked fine. I'm not the only one with this problem. It is a sound card drivers, or directx problem? What is XAudio2_7.dll? I also tried sfc: /scannow and almost all.

 

Log Name:      Application
Source:        Application Error
Date:          26.08.2015 12:53:50
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Acer
Description:
Názov chybujúcej aplikácie: farcry3_d3d11.exe, verzia: 0.1.0.1, časová značka: 0x51226a2f
Názov chybujúceho modulu: XAudio2_7.dll_unloaded, verzia: 9.29.1962.0, časová značka: 0x4c0641e5
Kód výnimky: 0xc0000005
Odstup chyby: 0x0003a5e0
Identifikácia chybujúceho procesu: 0xcf4
Čas spustenia chybujúcej aplikácie: 0x01d0dfeb61719f52
Cesta chybujúcej aplikácie: C:\Games\Steam\steamapps\common\Far Cry 3\bin\farcry3_d3d11.exe
Cesta chybujúceho modulu: XAudio2_7.dll
Identifikácia hlásenia: 5b606419-89c9-4920-9023-6a101af5d902
Celé meno chybujúceho balíka:
Identifikácia chybujúcej aplikácie vzhľadom na balík:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-08-26T10:53:50.000000000Z" />
    <EventRecordID>3757</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Acer</Computer>
    <Security />
  </System>
  <EventData>
    <Data>farcry3_d3d11.exe</Data>
    <Data>0.1.0.1</Data>
    <Data>51226a2f</Data>
    <Data>XAudio2_7.dll_unloaded</Data>
    <Data>9.29.1962.0</Data>
    <Data>4c0641e5</Data>
    <Data>c0000005</Data>
    <Data>0003a5e0</Data>
    <Data>cf4</Data>
    <Data>01d0dfeb61719f52</Data>
    <Data>C:\Games\Steam\steamapps\common\Far Cry 3\bin\farcry3_d3d11.exe</Data>
    <Data>XAudio2_7.dll</Data>
    <Data>5b606419-89c9-4920-9023-6a101af5d902</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    fast boot issue can be from Microsoft bug or a drivers not releasing the hardware.

    the only temporary solution is to disable it.

     

    XAudio2_7.dll is directX module but the crash can be from audio drivers too.

     

    you can try to re-install the latest directX 9 or check for a new drivers when it will be available.

    I'm not an Acer employee.
  • C08R4
    C08R4 Member Posts: 7 New User
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    I tried DirectX 9.0c End-User Runtime from Microsoft web: no effect. I have latest drivers: Realtek High Definition audio driver 6.0.1.7553 and Nvidia Geforce Windows 10 drivers 355.60 and now 355.80, Intel HD graphics 10.18.15.4256 : no effect. I also tried Intel Chipset driver 10.1.1.7 Smiley Sad My opinion on the Windows 10: waster

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Options

    try the stock realtek drivers:

    http://www.realtek.com.tw/downloads/downloadsCheck.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false#High Definition Audio Codecs

     

    tick accept and then next

    then download drivers R2.79

    I'm not an Acer employee.
  • C08R4
    C08R4 Member Posts: 7 New User
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    Did not help. R279 driver is 6.0.1.7541 - Still crash.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Options

    need to wait a newer driver version.

    no solution at the moment.

    I'm not an Acer employee.
  • C08R4
    C08R4 Member Posts: 7 New User
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    I found XAUDIO2_7.DLL is part of DirectX End-User Runtime (9c?). Maybe it's a bad incompatibility, Microsoft's problem. I wrote them, but I will write again also RealTek.

  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru
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    This post has been closed and archived do to age - Aug 2015.
    Please create a new post for better visibility.
    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.
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