Aspire V7-582PG problems in Windows 10

C08R4 Member Posts: 7 New User
edited March 2023 in 2015 Archives

Hi, i instal clean Windows 10 Home, Windows 10 compatible drivers and bios v2.30 from Acer webpage and i have still problems. Notebook can not be shut down correctly when it is turned on fastboot: Only dark screen but the notebook still runs. (It is a problem with Windows or notebook, bios?) The second problem is in games for example: Far cry 3 or Assasins Creed crashed after 10-15min, in Windows 8.1 everything worked fine. I'm not the only one with this problem. It is a sound card drivers, or directx problem? What is XAudio2_7.dll? I also tried sfc: /scannow and almost all.


Log Name:      Application
Source:        Application Error
Date:          26.08.2015 12:53:50
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Acer
Názov chybujúcej aplikácie: farcry3_d3d11.exe, verzia:, časová značka: 0x51226a2f
Názov chybujúceho modulu: XAudio2_7.dll_unloaded, verzia: 9.29.1962.0, časová značka: 0x4c0641e5
Kód výnimky: 0xc0000005
Odstup chyby: 0x0003a5e0
Identifikácia chybujúceho procesu: 0xcf4
Čas spustenia chybujúcej aplikácie: 0x01d0dfeb61719f52
Cesta chybujúcej aplikácie: C:\Games\Steam\steamapps\common\Far Cry 3\bin\farcry3_d3d11.exe
Cesta chybujúceho modulu: XAudio2_7.dll
Identifikácia hlásenia: 5b606419-89c9-4920-9023-6a101af5d902
Celé meno chybujúceho balíka:
Identifikácia chybujúcej aplikácie vzhľadom na balík:
Event Xml:
<Event xmlns="">
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <TimeCreated SystemTime="2015-08-26T10:53:50.000000000Z" />
    <Security />
    <Data>C:\Games\Steam\steamapps\common\Far Cry 3\bin\farcry3_d3d11.exe</Data>


  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    fast boot issue can be from Microsoft bug or a drivers not releasing the hardware.

    the only temporary solution is to disable it.


    XAudio2_7.dll is directX module but the crash can be from audio drivers too.


    you can try to re-install the latest directX 9 or check for a new drivers when it will be available.

    I'm not an Acer employee.
  • C08R4
    C08R4 Member Posts: 7 New User

    I tried DirectX 9.0c End-User Runtime from Microsoft web: no effect. I have latest drivers: Realtek High Definition audio driver and Nvidia Geforce Windows 10 drivers 355.60 and now 355.80, Intel HD graphics : no effect. I also tried Intel Chipset driver Smiley Sad My opinion on the Windows 10: waster

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    try the stock realtek drivers: Definition Audio Codecs


    tick accept and then next

    then download drivers R2.79

    I'm not an Acer employee.
  • C08R4
    C08R4 Member Posts: 7 New User

    Did not help. R279 driver is - Still crash.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    need to wait a newer driver version.

    no solution at the moment.

    I'm not an Acer employee.
  • C08R4
    C08R4 Member Posts: 7 New User

    I found XAUDIO2_7.DLL is part of DirectX End-User Runtime (9c?). Maybe it's a bad incompatibility, Microsoft's problem. I wrote them, but I will write again also RealTek.

  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru
    This post has been closed and archived do to age - Aug 2015.
    Please create a new post for better visibility.
    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.
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