Aspire 5532

Options
KrisMorris
KrisMorris Member Posts: 1 New User

After uninstalling Windows 10 and going back to Windows 7, the keyboard and touchpad are not responding. Tried plugging a mouse in and still no response. Have no way to sign into Windows. Has anyone else experienced this problem?

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator
    Options

    Does your keyboard work to enter your BIOS? To check, power your computer completely off by holding the power button for at least 5 seconds. Once it is off, power it on and press F2 when the Acer Logo appears. If you are able to get into the BIOS, then your hardware is working. Try resetting your BIOS defaults when you are in the BIOS to see if that may help.

     

    If you are able to get into the BIOS, my recommendation would be to reload your system using Acer recovery software? Do you have a recovery drive for Windows 7 that you can use to reinstall the original OS again?