After upgrading my windows 8.1 PC to windows 10, my Acer T272HL 27" touchscreen lost touch functions

cathound7
cathound7 Member Posts: 1 New User

After upgrading my windows 8.1 PC to Windows 10, my Acer T272HL 27" touchscreen monitor is no longer listed as being touch compliant, has lost all touchscreen functionality, and the hid touchscreen listing has disappeared from the device manager: frustrated! Have, of course, uninstalled & reinstalled the monitor correctly,& windows still denotes it as non touchscreen. Of course, hdmi cable & USB 3.0 cables firmly connected....

Thanks much in advance..

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    cathound7,

     

    There should be something listed in the USB section for the monitor touch functionality. My only suggestion would be to uninstall the drivers for the monitor (again), remove the USB cable, and restart the system. See if it picks up the monitor and tries to install the drivers, then connect the USB cable and see if it tried to install the touch functionality.

  • Tizwaz
    Tizwaz Member Posts: 2 New User

    Hi Acer support,

     

    Kindly advise if the T272HL 27 is compatable with Windows 10 ?

     

    If compatable, please also advise the driver version and from where I can download ?

     

    Many thanks,

    Matt

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    Tizwaz,

     

    This monitor works with Windows 10, yes. As far as drivers go, what is posted on our drivers page is all that will be posted for this model.

  • Tizwaz
    Tizwaz Member Posts: 2 New User

    Hi,

     

    Thanks for the quick reponse. I have checked the support web site (http://us.acer.com/ac/en/US/content/drivers/4568;-;T272HL) and it appears there are not drivers listed for this monitor. Kindly direct me to where I can download the drivers from.

     

    I really appreciate your help - as I do not want to upgrade to windows 10 only to find my monitor touch screen is not compatable.

     

    Many thanks,

    Matt

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    Tizwaz,

     

    Acer is not going to post Windows 10 drivers for that monitor, it will use Windows drivers if needed, but the drivers on our website can still be used, if needed.