"Approved to ship"

markusthemad

Hello,

 

I sent an online request for service just over a week ago, for my new Acer Aspire One (screen suffered an internal crack all of a sudden, despite never being dropped or mishandled).  Looking up my request, I see that the Case Status is listed as "Approved to Ship", which is great.

 

However, I've waited a few days since then and have yet to receive an e-mail with details of exactly where/how to ship the broken unit.  I'm fine with paying the shipping costs myself if that's necessary, but at least need the correct address for where to send it.

 

Request ID     

 

Case ID     

 

Thanks in advance!

 

[edited for privacy]

ThV5k

If you have received a repair order for your computer but no email with shipping instructions we suggest you call Acer Support to have your repair order reviewed for correct email entry, case number reference etc. That will allow the technician to send you the mailing instructions.

 

If you have your on line request for repair case number reference or serial number handy during your call that would speed things up.

http://us.acer.com/ac/en/US/content/support