Aspire E 15 Es1-511 Touchpad not working on Windows 10

JemsJems Member Posts: 2 New User

On Thurday 30th July, I downloaded Windows 10 from the official Microsoft website and installed it on my acer.

After start up I realised that the touchpad was not working at all, I use my wireless mouse with my laptop because I use it a lot for gaming, the mouse works fine but the touchpad just isn't responding :/

I've installed both drivers for the touchpad from the official website and still no change Smiley Sad Does anyone have advice? 

Thanks Smiley Happy

FAQ & Answers

  • JordanBJordanB ACE Posts: 3,724 Pathfinder

    The thread in link below is for a different model, but I think they installed the chipset driver for their computer to get it working.  Obviously you would only want to use the drivers for your specific model (and not theirs).

     

    http://community.acer.com/t5/Windows-10/touchpad-stopped-working-after-windows-10/m-p/372306#M125

    I'm not an Acer employee.
  • mdaubneymdaubney Member Posts: 2 New User

    I spent hours figuring this one out. In the BIOS you need to change the touchpad option from Advanced to Basic and it will start working again. Apparently a special driver (called "I2C HID Driver") needs to be installed for it to work in advanced mode after the upgrade. I haven't figured out how to get the driver yet but eventually I will. To get into BIOS, reboot and keep hitting F2 until the bios screen pops up.

     

    Installing the ELAN driver doesn;t make any difference if it can't see the touchpad in the first place.

     

    I normally turn off the touchpad and use a mouse anyway but I don't always carry a mouse with me so it is inconvenient not to have the touchpad.

     

    Hope this helps.

    Mike

  • JemsJems Member Posts: 2 New User

    Sounds like they'll both work, I'll give them a go Smiley Very Happy

    Where do I find the Advanced Touchpad option in BIOS?

     

    Thanks both Smiley Happy

    -James

  • mdaubneymdaubney Member Posts: 2 New User

    It's under Main, second item from the bottom. Just set it to Basic.

     

    NOTE: Windows 10 automatically installed the latest ELAN driver, it magically appeared when I checked my Mouse properties. It is more up to date than the one on the Acer site.

     

    Mike

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