Z220 SCREEN/DISPLAY auto off

Good Day to all,

I have already filed a ticket or issue to acer regarding this, but as much as possible I need an easy access response.

The issue is about the phone automatically shut down, not the system/phone more like just the screen/display. And using power button to wake it up cannot solve the issue, so what I did was that I removed and re-insert the battery to restart it. However, it took me several times before i was able to make it stop and I could not even make it to home screen to settings. When I was able to make it through the settings, I hastely factory resetted it. But it did not fix the issue since I was able to experience it again and again.

Another one, is that it seems the display can't be viewed in every sides or angles coz it seems the color or the screen itself changes like it was struck by sunlight or by a bright light that I could not clearly see the display, in every case or situation, daytime and nighttime. I dont know if this is a hardware error or if this is normal based on the priced that I paid for it. Because I haven't experienced it ever in my years of using and observing my phones and my friend's phone.

This Z220, lollipop 5.0, price is just less than the $100 or to be exact, PHP 2990.00 and this made me decide to buy this one, and it's been only a week since I bought it last July 26, 2015. Maybe this is what they say, "you get what you paid for. "

I hope I could get a response as soon as possible. And I will be able to pull this one off.

Thanks and Godspeed! Smiley Happy

Accepted answers

All comments

IronFly

the first one is probably a software or hardware issue and i would call the seller or Acer support service for a warranty check.

the viewangle....depends on the polarized layer quality on the screen.

rjshunter14

Hi,

Thanks for the quick response.

The first one, if thats the only thing that I can do for now, then it is really frustrating but I know that I need to wait for the response of the Acer support here in the Philippines.

Second one, i don't know how to figure that out. If you have some time, you may check the gsmarena for the specifications of Z220 to confirm regarding the display. But as what I have remembered, it has 233ppi, don't if it could relate to that. If it doesn't have a connection to the polarized layer, probably it is a hardware issue as well?

In this case, will the support be able to fix this hardware issues?

Thanks a lot sir. Smiley Happy

IronFly

the polarized layer is from factory, so you can't do pretty much. Smiley Sad

no ppi is not the issue. Smiley Happy

rjshunter14

It's sad to know that, but thanks again. But, I would like to wait for others input before returning it for repairs. Godspeed. Smiley Happy

rjshunter14

Update!

Good day to all,

One of the support agent called me earlier again regarding my issue and suggested to go back and check for a replacement in the store where I bought this one. And that, I was able to received a new one and to see if it has the same issue regarding the view angle, and to my expectations, it still has the same view angle issue because of the material used for this cheap Z220. Which is TFT capacitive touch, a display specs or hardware part. Though it was not indicated that it is a TFT but based on what I have read about different kinds/types of display, it is more likely a TFT display issue, wherein it has a view angle issue or limited view angle but a cheap one that is widely use for budget phones.

Regarding the first issue, I do hope with this new replacement, I will not be able to experience it again. Since this could not be fix by some techies for now. And I hope I will be able to continue using this for years to come as I'm the type of person who values everything even if it is a cheap one.