Can't separate Headphone and speaker audio

Silverks
Silverks Member Posts: 3 New User

Hi,

 

Just bought a new Acer E15 (E5-571G). It works great, but in my daily life, I have to use headphones a lot (I don't use laptop speakers at all).

But no matter how hard I try, sound is coming both from speakers and the headphones.

 

I have the latest Realtek HD audio drivers. Realtek recognizes when a device is plugged in the audio jack, but still, under 'playback' devices, there is only one option - Speakers. 

 

Running Windows 10, Build 10162. The headphones work great on another laptop with the same build.

 

This is my last resort, Please help! I don't want to void the warranty, by manually opening and disabling the laptop speakers.

Best Answer

Answers