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Aspire V5-571 - "Operating System Not Found"?

ryshevs9ryshevs9 Posts: 9Member

When I shut down my laptop and turn it back on, I get the error message in the top-left corner that says "Operating System Not Found".  I then hit the power button to turn off and then hit it again to turn on, and the laptop boots up just fine. Whats going on here?  Even if I select "restart" ... the error messge comes up when it tries to restart after shutting down.  

 

It works when I just turn it off after the message and turn it back on - but I am concerned.  The PC is only a month old and this just started happening a few days ago and seems to happen every time.

 

Thanks!!!

 

--Ryan

Answers

  • ryshevs9ryshevs9 Posts: 9Member

    I am using an ASPIRE V5-571-6891 Model MS2361 running Windows 8 

     

     

  • TorbenMOlsenTorbenMOlsen Posts: 1Member

    Hi

    I have the same problem.

    Do you have any solution for the problem?

     

    /Torben

  • ryshevs9ryshevs9 Posts: 9Member

    So it now appears that 2 of us have this same issue.  Are you using the same machine I am, TorbMOlson?

     

    Any help on this folks?  My laptop is only 2 months old.

  • suniljpsuniljp Posts: 166Member

    You get this error message when the BIOS look for the boot device and not accessible.

    Reason: HDD not detected by BIOS.

    You can check the version of the current BIOS and see if there is any latest BIOS update is available in acer website. If so update the BIOS to latest one (To access the BIOS restart keep on tapping F2 or in some models Fn + F2 on Acer Logo).

    If the issue is not solved you need to contact support. The laptop should go in for service.

  • jgaultjgault Posts: 1Member

    I have the same problem.  It just started last week and this is a new laptop this semester.  I can actually hit ctr-alt-del at the error message and it will reboot normally for me, or I can power off/on again like th OP, but ctr-alt-del is faster.  I wonder if it a problem with the v5-571? 

  • BethalbinBethalbin Posts: 2Member
    I am having the same problem but it can take me up to an hour or longer of turning the computer off and back on before it will come up right. Today I have been at it for 3 hours and its not coming up at all. Have any of you had any luck getting this solved?
  • ryshevs9ryshevs9 Posts: 9Member

    I was told to do this.... http://http://acer--uk.custhelp.com/app/answers/detail/a_id/26280/~/using-acer-recovery-management-to-restore-windows-8

     

    Using Acer Recovery Management to Restore Windows 8

     

    I was told this during a chat with customer service... an online chat.  Try a chat yourself and let me know what you come up with.

     

     

  • BethalbinBethalbin Posts: 2Member
    I am having to send mine in to have it fixed. It woul not start at all.
  • artisoartiso Posts: 5Member

    I found a solution for my V5-431, maybe it works also for your machine.

     

    Power up with F2 button pressed to enter the BIOS.

    Set SATA mode to IDE

    Enter a supervisor password and go to the section Secure Boot

    This is marked: < Standard>

    Erase al Secure Boot Setting. Yes

    <Standard> will automaticly change in <Custom>

    Change also Boot Mode into Legacy BIOS.

    Exit BIOS saving your changes.

     

    Now you can format your HDD and install for example Windows XP, but I guess any MS operating system (not Windows 8, therefor is Secure Boot needed), without any problem.

     

     

     

  • gaegragaegra Posts: 2Member

    Same problem two weeks after I bought  v5-571: "When I shut down my laptop and turn it back on, I get the error message in the top-left corner that says Operating System Not Found.  I then hit the power button to turn off and then hit it again to turn on, and the laptop boots up just fine." And I also was told to do this, during a chat with customer service: http://http://acer--uk.custhelp.com/app/answers/detail/a_id/26280/~/using-acer-recovery-management-t...

    I think there's surely a problem with the v5-571! But I don't want to use "Acer Recovery Management" to restore Windows 8 and loose all my installed software and a lot of my time (the same would happen if I send it in for service): isn't there a way  in this notebook to get its hard-disc and test its connection with the motherboard? Do you have any other solution for the problem?


    ryshevs9 wrote:

    http://acer--uk.custhelp.com/app/answers/detail/a_id/26280/~/using-acer-recovery-management-to-restore-windows-8

     

     


     

     

     

  • grizzlygrizzly Posts: 1Member

    Hello!

     

    Same thing here: For about two or three weeks my V5-571PG started to display the "Operating system not found" message on startup. After pressing Ctrl-Alt-Delete (or switching the machine off and on again), everything works fine.

    Before I read your posts I had the impression, that the Hard-Drive does not start fast enough, and it needed a second wake-up-call. I thought, Windows 8 isn't using the BIOS anymore, maybe the booting precess is too fast now for some pieces of hardware. But it looks like our problems started around the same time...?

     

     

  • Steve8166Steve8166 Posts: 2Member

    I bought the Acer platinum Silver Aspire V5-571 series yesterday. i went to power on but it went into automatic repair function which came up with. automatic repair could,nt repair and gave me 2 options, shut down or advanced, I have tried now for approx 10 hours but nothing works, It states NO OPERATION SYSTEM. I will be returning it to the shop first thing Monday and demanding money back.

    I have noted that there is a vast ammount of similar complaints which I am sure ACER must be aware of by now, but seem to be taking no action.

  • awsmedawsmed Posts: 3Member

    I have the same exact problem with my Acer V5-571P.  Seems like this is more than a coincidence that many V5 users are having the same problem about a month into our ownership.  Hopefully, we can get an answer for Acer soon.

     

    ~Ed

  • gcsguptagcsgupta Posts: 38Member

    Hi,

     

    Did anyone try to reset the BIOS to the defaults and also check if the HDD is being detected in the BIOS?

     

    Reset BIOS on Acer Laptops:

     

     Use the following steps to reset your BIOS settings to default.

    1. Completely shut down your computer.
    2. Power on the system. As soon as the first logo screen appears, immediately press F2 for notebooks or Delete for desktops to enter the BIOS.
    3. Press F9 and then Enter to load the default configuration.
    4. Press F10 and then Enter to save and exit.

     

  • ScottyCScottyC Posts: 433Member
    Accepted Answer

    Two quick notes here:

     

    1: Resetting the BIOS to default settings is a very good idea, it sets the HDD to boot first and defaults all startup options to Factory setting as well.

     

    2: Changing the settings to IDE from SATA mode is not recommended, nor do you require a supervisor password. Erasing Secure boot settings is also achievable by resetting BIOS to default settings. And changing boot mode to legacy is ONLY a good idea if you are going to install Windows 7, Vista or XP "or another OS altogether, such as Linux".

     

    Realistically this problem is most often caused by the boot manager being corrupted or changed. To fix this in Windows 8 open the charms bar and click settings. Now click modify computer settings on the bottom of the menu that opened. Click on the General tab and scroll all the way to the bottom of the list to the right. Under advanced startup click "Restart Now".

    The computer will load into the Advanced Startup screen. It should be a blue screen with white writing. Click on troubleshooting.

    If you have data that you don't want to lose you should click on Refresh your PC. It will do just that and leave your files alone. It is however not as effective of a trick and the second option. If this doesn't work backup your data and try the Reset instead.

     

    If you don't have files to lose or don't care if you lose them click on Reset. It will take a bit of time but will reinstall Windows and rewrite your boot file.

    Hope this helps!

  • ScottyCScottyC Posts: 433Member

    Quick note, I've just remembered that I've seen this problem before. The V5 has a solid state hard drive which "being a newer technology" are still a bit buggy. Essentially the HDD has a dual index of it's contents and may go out of sync. To fix this you can go into the BIOS by hitting F2 while the computer turns on.

     

    Now here's the hard part. You're going to need to let the computer SIT THERE on its own for 30 minutes in the BIOS screen. This will allow the indexes to sync together and will likely fix the issue. Usually this is a pretty effective fix. May not last forever but it does last quite a while.

     

     

  • ryshevs9ryshevs9 Posts: 9Member

    ScottyC, I did this and it didn't work for me.  I shudown my PC and then restarted and immediately hit F2.  Normallly, I would get the error then but the setup screen came up and I let it sit for 30 minutes.  I then exited and it booted up.  I shut it down again and then restarted and the error message reappeared on the top left corner of my screen.  Did I do something wrong?  Pardon my ignorance.  

     

    Was I supposed todo something other than let it sit for 30 minutes after I ht the F2 key?

     

    Thanks in advance for your help.  It looks like plenty of us need it.  

  • ryshevs9ryshevs9 Posts: 9Member

    gcsgupta wrote:

    Hi,

     

    Did anyone try to reset the BIOS to the defaults and also check if the HDD is being detected in the BIOS?

     

    Reset BIOS on Acer Laptops:

     

     Use the following steps to reset your BIOS settings to default.

    1. Completely shut down your computer.
    2. Power on the system. As soon as the first logo screen appears, immediately press F2 for notebooks or Delete for desktops to enter the BIOS.
    3. Press F9 and then Enter to load the default configuration.
    4. Press F10 and then Enter to save and exit.

     


    I just tried this too and it didn't work for me.  

  • ryshevs9ryshevs9 Posts: 9Member

    ScottyC wrote:

     

     

    Realistically this problem is most often caused by the boot manager being corrupted or changed. To fix this in Windows 8 open the charms bar and click settings. Now click modify computer settings on the bottom of the menu that opened. Click on the General tab and scroll all the way to the bottom of the list to the right. Under advanced startup click "Restart Now".

    The computer will load into the Advanced Startup screen. It should be a blue screen with white writing. Click on troubleshooting.

    If you have data that you don't want to lose you should click on Refresh your PC. It will do just that and leave your files alone. It is however not as effective of a trick and the second option. If this doesn't work backup your data and try the Reset instead.

     

    If you don't have files to lose or don't care if you lose them click on Reset. It will take a bit of time but will reinstall Windows and rewrite your boot file.

    Hope this helps!

    ______________________________________________________________________________________________________________
    THIS WORKED FOR ME!!!!  THANK YOU!  I REFRESHED MY PC AND DIDN'T LOSE ANY DATA.
  • ScottyCScottyC Posts: 433Member
    I'm glad I was able to help some of you. I'm sorry to say that if my steps didn't correct the issue there is a more serious issue that would likely require the OS to be completely reinstalled. You would either need to order recover discs or set up a repair with Acer. Either way you can contact Acer by phone or even by chat or email if you like.

    I see that there is a lot of hate spreading around for Acer right now and I want to take a second to clear some things up. Number one being that yes this is a problem that is affecting a fairly large number of people, but to blame Acer is actually quite ridiculous. This problem is happening on HP systems as well as Asus and Dell. The fact of the matter is that Acer builds the machine and installs whatever OS is most popular at the time. This being said, Acer does not write the OS. Nor do they control updates, patches security risks and programming errors. They are completely at the mercy of Microsoft, as are all companies that use their operating system "hence almost all marks being affected". If a programming error caused this, even if Acer knows it, all they can do is help as best they can until Microsoft patches the flaw.

    Furthermore, there are a lot of people complaining about Windows 8 and are again blaming Acer and other manufacturers for installing it instead of Windows 7. Do you really think that Acer has a choice when Microsoft releases every operating system with a custom built contract designed to allow them to eventually replace that OS with a newer one? If Microsoft wants everyone to adopt their new system are they more likely to ask nicely or are they going to force the new OS onto every system that a manufacturer puts out with a Windows environment?

    In short, you really can't blame Acer just because it's logo is on the device.
  • awsmedawsmed Posts: 3Member

    Thank you, ScottyC. 

     

    I followed your instructions to "Refresh your PC" and the "Operating system not found" message is no longer appearing.  Although Refresh your PC does keep most of your files intact, be advised that it will remove some of your applications.  Below is the list of applications that were removed from my PC that I had to reinstall:

     

    Adobe Flash Player, Blackberry Desktop Software, Brother and Cannon Print drivers, CampanionLink, Microsoft SkyDrive, Microsoft Office 13, Firefox & Quicktime.

     

    So, although I had to spend about 90 minutes reloading all of these applications, I am grateful that this message is no longer appearing.   However, since the workaround seems to be just entering Ctrl-Alt-Del after the "Operating system not found" message appears,  I might recommend doing that until you have the time to reload your applications.

     

    Ed

     

     

     

  • RedmooRedmoo Posts: 2Member
    Hi guys! Having big problems too. Acer v5-571 delivered today, used for 30mins, tried to restart but it couldn't reboot, just giving a flashing screen. Couldn't get to bios either. Managed to finally get recovery screen... Now resetting and hoping it works... or I'll be demanding a refund on Monday. Really not impressed so far!
  • gaegragaegra Posts: 2Member

    Thank you very much, ScottyC. 

     

    I too followed your instructions to "Refresh your PC" and finally the "Operating system not found" message is no longer appearing.  Here's the list of applications that were removed from my PC that I had to reinstall:

     

    Adobe Flash Player, Adobe Photoshop CS3, Canon Print drivers, Microsoft Office 13, Firefox, & Quicktime.

     

    gaegra

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