camera app is not working!

_yogesh_singh
_yogesh_singh Member Posts: 3 New User

I've Acer E5-571 and my camera app is not working. when i open the app it takes me back to start menu. please help!

 

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    _yogesh_singh,

     

    Did the application ever work, it looks like it uses the default Microsoft drivers so they are operating system based. If it used to work, try to perform a system restore to when it worked last and see if a Windows Update might have installed and caused some issues.

     

    Have you tried opening something else that would require use of the camera to see if the camera works?

  • _yogesh_singh
    _yogesh_singh Member Posts: 3 New User
    Yes i had tried Skype. There it worked fine but the camera app is not opening. Now it shows that there is something wrong in camera roll. I think uninstalling camera drivers and reinstalling the drivers will help!. So is it fine to do that?
  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    _yogesh_singh,

     

    Absolutely fine to do that. Like I said, it looks like the drivers might be operating system based so you could always try a refresh as well to see if there might be some Windows files that might be having issues.

  • _yogesh_singh
    _yogesh_singh Member Posts: 3 New User
    Acer-justin

    Thanks for your guidance!. Can you please tell me where will i get the drivers?
  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    _yogesh_singh,

     

    The drivers are Windows based that I can tell, I do not see any listed on our support site. You can remove the device from the device manager and restart to have it reinstall the drivers, should that fail, run a refresh and see if that fixes it.