Acer H236HL missing DVI, Audio & MHL cable, Acer said buy from them, I already did, not good bus

xartman59
xartman59 Member Posts: 3 New User

Acer H236HL missing DVI, Audio & MHL cable, Acer said buy from them, I already did, not good business...

 

Shouldn't they just send me the one DVI cable I need at the least? I am missing 3 components listed on the first page  > "Package Contents" <

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    xartman59,

     

    I apologize if there is any confusion, I hope this helps clarify it a bit. There should have been an ac adapter with power cable and a video cable in the packaging. It seems like it came with either VGA or HDMI based on your description. The cables that are listed in the user guide list all video and audio cables as optional because it is generic across the series of the H236HL, the monitor is not going to have them all.

     

    That being said, I would like to see if there is anything that I can do to help possibly getting you a DVI cable, could you please PM me the following information?
    SNID or serial number
    Contact name
    Contact number
    Email address
    Shipping address
    Purchase date

  • xartman59
    xartman59 Member Posts: 3 New User

    I sent a return Email to Acer on July 14, 2015 with all my info you requested with no response yet on the DVI Cable that was missing in the box, it suggested you were sending it to me! Sounded good on Acer website though!

     

    Page 1 in the User Guide says:

    PACKAGE CONTENTS

    LCD monitor > AC power cable > DVI cable(optional) > VGA cable(optional) > HDMI cable(optional)

    Audio cable(optional) > MHL cable(optional) > AC adaptor > User guide > Quick start guide

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    xartman59,

     

    You are exactly correct, it lists them all as optional because it is generic across the series of the H236HL, the monitor is not going to have them all. I never received a PM from you on these forums with the information I asked for so I could see what I could do to help you out, if you could send it.

     

    SNID or serial number
    Contact name
    Contact number
    Email address
    Shipping address
    Purchase date

  • xartman59
    xartman59 Member Posts: 3 New User

    Justin,

     

    I replied and email the information TWICE...you say you never received  a PM from me...What is "PM"

    Ineed exact contact information...if you want to conclude this problem...

    Art

     

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    xartman59,

     

    A PM is a private message. If you place your mouse cursor over my name, there should be an option to send a message.