Acer do not provide a customer service.

flaviobarbara

I tried to find a kind of ombudsman or customer service but just could not.

I live in Brazil and bought an Aspire S7 when traveling to US.

Here I have a problem in my equipment and then delivered it in an authorized service.

This "accredited by Acer" company gave me a very expensive quotation then I refused but they charged me for a freight, I payed to avoid more discussions. Then I took my machine to a reliable technician. So I found out that several fixing locks were broken, the DC jack cable was missing and most unbelievable... they stolen my SDD (with all my photos and data)!!! I hope Acer company could help me in this criminal case. You takes your equipment in an authorized service thinking it is the safest way but in case of Acer it is not true. I think Acer have good products, but considering that any equipment is susceptible to malfunction, the best brand is the one that have honest after-sales, sadly Acer does not seem to think so.

Karp-Acer_Retired

Bom dia flaviobarbara,

 

Primeiramente lamentamos o inconveniente com seu Aspire S7.

Quando menciona que enviou seu equipamento a uma Autorizada, gostaríamos de saber em que Pais se refere?

A Acer no Brasil tem uma única autorizada em Barueri, São Paulo, já não trabalhamos com terceirizadas, para garantir melhor qualidade a nossos clientes.

Se preferir pode nos enviar mensagem privadas através da caixa de entrada, assim poderá compartilhar o seu numero de serie para que possamos nos aprofundar na sua situação e verificar a possibilidade de lhe assistir melhor.

 

Atenciosamente,

 

Acer-karp

Moderadora.