USB-gates don't work anymore

Peet
Peet Member Posts: 3 New User

Goodday everybody,

 

since last friday my USB-gates (both of them) won't work anymore. They don't recognize any device.

I already reinstalled the usb-drivers and updated my windows completely.

 

Please help me!

Answers

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    One the first things to try is a clean boot.

     

    https://support.microsoft.com/en-us/kb/929135

    I'm not an Acer employee.
  • Peet
    Peet Member Posts: 3 New User

    Thanks for your reply!

     

    I tried the cean boost. Nothing changed. USB still don't work.

    Is it possible that the hardware just died?

     

     

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    I guess it's possible.  But you should save your important files to a backup and try to do a factory default reset before considering a hardware problem.  Acer has videos on this site and their youtube channel that show you how to do a factory default reset.

    I'm not an Acer employee.
  • Peet
    Peet Member Posts: 3 New User
    I also installed Linux on my laptop. Will I losse Linux when i do that reset?
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    Hmmmm.  Since "factory default" implies that it will be reset to its condition when it left the factory.....I suspect that unless Acer installed Linux at the factory, that you will in fact lose Linux.

     

     

    I'm not an Acer employee.