I have the Iconia A500, I get an error retrieving information from server. with all playstore apps

KTTYCAT
KTTYCAT Member Posts: 1 New User

I have forced stop cleared the cache in both the google play store, and in the Google Services Framework as well. I have also restored to factory and it still will not down load any apps. Please help.

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    KTTYCAT,

     

    I realize that you have already did some of the legwork (below) and actually reset your tablet. I would advise that you check for system updates (if any) and load the Google Play store to see if it itself has any updates. Everywhere I look on-line it all points to these steps:

     

    1. Settings
    2. Application Manager
    3. Find Google Play Store
    4. Clear cache
    5. Clear Data
    6. Force Stop
    7. (Do not Uninstall Updates)
    8. Go back to Google Play Store and search & download something.