My brand new Acer Aspite E 15 is pretty slow

DavidBatista

Yesterday I bought the Acer Aspire E15 E5-521G-871K

(AMD quad-core A8-6410, 4GB DDR3)

 

I'm still installing the software I need, like office, acrobat,etc but while searching the web for those softwares and a couple other things I noticed that the laptop runs pretty slower than I anticipated, I actually think it's slower than my previous laptop with an intel pentium processor and 2GB ram.

 

I already checked for virus (mcafee) and malware (malware bytes - antimalware) and it didn't find anything

 

also I don't know if it's the laptop fault but I was expecting to be able to watch youtube videos in hd (I couldn't in my other laptop) and I still can't. it buffers slowly but acceptable but the video has lag

 

any tips on how can I make it better?

GuruAid-CS

If you are experiencing slow performance only when using Internet, you can refer to some troubleshooting steps mentioned on the links below and check if that helps:

 

http://windows.microsoft.com/en-us/windows/network-connection-problem-help#network-problems=windows-81&v1h=win81tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

 

http://windows.microsoft.com/en-us/windows/why-internet-connection-slow#why-internet-connection-slow=windows-7

 

If the issue still persists, you are advised to take back the laptop to the respective seller for further assistance or, contact nearest Acer service center by using the following link for further assistance:
http://us.acer.com/ac/en/US/content/service-contact

 

Hope this will help you.

JordanB

I'd give it a couple days.  Anytime you buy a new computer, there's all sorts of things happening in the background such as ton of Windows updates, windows indexing in the background after you install a bunch of programs or files....

 

If you're getting the same lag on two different computers, it's probably unrelated to the computer itself.

 

It could be a lot of different things.  One thing to check is your router.  Sometimes people change their DNS on their router and it hurts them because many ISPs have youtube caching.  So in most cases, you should always use your ISP DNS servers.  If your ISP isn't one of the big ones like comcast, AT&T etc....you could always try to use Google Public DNS servers 8.8.8.8 and 8.8.4.4.  In my case, using my ISPs DNS actually works much better than Google's.

If you haven't changed your DNS, then 99 percent of time your router will use your ISPs DNS by default.

 

You can also check for a router firmware update from the manufacturers website.