RL80 fails to wake

puzzleguy
puzzleguy Member Posts: 1 New User

My RL80 fails to wake sometimes. The light goes white but the HDMI monitor stays black. I must unplug power to restart. How can I troubleshoot?

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    Unfortunately, this is a difficult issue to troubleshoot without restoring your system. It is hard to say if it is the hardware that is preventing the system from waking, or if it is software that is causing the issue. My best recommendation would be to restore your system to factory defaults. If that does not resolve the issue, it would be a hardware issue that requires service.

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