Acer v5 BIOS security says HDD “Frozen”

Abloke
Abloke Member Posts: 1 New User

No this is genuinely not a Disney wind up. I have been asked to look at this system which failed to boot after an alleged Windows update.

At this point it blue screened with stop code 0xc0000034

Going in through BIOS, it would allow me to set boot to legacy, but then failed to boot to any external media including an USB stick/DVD RW and the internal system.

I did manage to get to recovery eventually using a Win 8.1 boot disk.

The system would not restore or reinstall as it kept reporting that the disk was "locked" When got I back into BIOS (a royal PIA) I noticed on the security tab that the HDD state is set to "frozen" and I cant see a way to unfreeze it. So if any one can help I'd really appreciate it. 

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